It is no surprise that in our recent Dealer DMS Sentiment study, dealers cited quality of support in the top 3 reasons why they selected their current DMS (security and features round out the other two criteria). But interestingly, when we asked these same dealers about some of their DMS’s most significant limitations, quality of support was also a top contender.
So what does this tell us?
Your DMS provider’s quality of customer service is a key contributor to your system’s success and dealership operations. For dealers, a great car-buying experience for your customers starts with highly engaged employees, supported by a modern DMS.
Here are some examples of how poor DMS customer service can create issues for your team:
The best way to help the dealerships we serve and create success for all involved is to provide a high level of support continually. We have emphasized the importance of exceptional customer service since the inception of VUE DMS. Our Customer Service team is 100% dedicated to ensuring dealer success. We are honored that our clients feel they have a true partner in our team. Here is what they said about working with us:
At VUE DMS, our mission is to redefine partner with every interaction. Our Customer Service team goes above and beyond the call of duty to ensure our dealers optimize productivity daily. If you are interested in an easy-to-use DMS backed by decades of experience and exceptional customer service, give us a call or schedule a demo. We would love to show you how a good customer experience starts with a great employee experience enabled by a modern DMS.