Parts & Service Director and Parts Manager
Wright Griffis, Parts and Service Director, and Alain Kabore, Parts Manager, are committed to providing the best service for their customers. To do that, they needed to develop a modern process with the most advanced security, flexibility and efficiency.
As the first Chrysler dealer to use this system, Griffis Motors chose VUE for its accessibility, flexibility and digital enhancements that make for a better customer experience.
VUE helps Wright and Alain impress their customers with a seamless, efficient process. With a cloud-native DMS, they moved to a paperless platform with team members now using tablets to access the system. This shift allows service advisors to spend more time in the drive with technicians and customers, and less time at their desks. The ability to save notes and attachments directly in the RO means they can easily pull up the information without wasting time looking for it. The two-way chat results in more efficient internal communications that allow for greater accountability and transparency. With everything available on one screen, VUE makes their job easier so they can focus on delivering excellent service that keeps customers coming back.
In the midst of the global pandemic, two employees in the main office had to quarantine at home. Because VUE offers the mobility that allows users to access it wherever there’s internet or hotspot, they were able to work remotely without any problems.
As a cloud-native system built on Microsoft Azure, VUE allows the dealership to shift towards more digital-driven processes. Wright and Alain no longer print repair orders and lengthy contracts now that everyone’s working on tablets, so they see cost savings from buying paper and printing materials. Since documents are now stored digitally in the DMS, they can eliminate the physical files that once took up so much space. Adopting this paperless process also means higher security, since it reduces the risks of documents with confidential information getting into the wrong hands.
Since VUE was implemented, the dealership has seen improved teamwork and collaboration. The chat feature lets employees communicate with each other, while making requests without having to leave their workstation. Because VUE stores all messages, it’s easy to refer back for historical context, allowing for accountability and transparency.
VUE helps the dealership focus on customer satisfaction. Repair orders are easily created or uploaded into the system before the customer even gets to the dealership. Customer communications and related notes are all saved in the RO so it can be quickly pulled up. They can menu sell right from the tablet and satisfy the transparency today’s customer expects. All of this efficiency means service advisors can spend more time in the drive with customers, and less time at the desk.
Take a peek at the VUE DMS service module to see how you can maximize the performance and profit of your service department.