Our Customer Support Team

You don’t compromise on customer service. Why would you expect anything less from your DMS provider? At VUE DMS, our mission is to redefine “partner” with every interaction. With 100% of our Customer Service team dedicated to ensuring our clients’ success, you can count on us to always have your back. Our team goes above and beyond the call of duty to help you optimize productivity every day.

What Our Dealers Say

We take pride in being the dealer-focused DMS. But don’t take our word for it. See what our clients have to say about the quality of customer service they get from our team.

Installation Support

The deployment phase is considered the most stressful part of switching DMS providers. That’s why our Implementation team makes it easy for you with time-proven processes and personal setup. From the time you sign the contract to the go-live, we are with you every step of the way.

Contract Release – Project manager schedules a kickoff call.
Site Prep – The network is reviewed and the training environment is created.
Pre-Install – Data is gathered to configure the system and F&I forms are collected.
Initial Data Conversion – Data is converted and used for the Simulation Training environment.
Dominion Dealer University – 2 weeks before Go-Live, users can access online training.
Setup Verification – 2 weeks before Go-Live, the VUE DMS Deployment Team meets with the dealership departmental managers to ensure setup is accurate.
Webinar Training – 1 week before Go-Live, users receive module-specific training virtually.
Go-Live Prep – Each dealership department receives instructions to ensure a smooth launch. Final data conversion is done the night before Go-Live.
Go-Live – VUE DMS consultants will be by your side to support your staff and update the process as you go-live with the software.

#1 Contract Release

#2 Site Prep

#3 Pre-Install

#4 Initial Data Conversion

#5 Dominion Dealer University

#6 Setup Verification

#7 Webinar Training

#8 Go-Live Prep

#9 Go-Live

“We started on VUE in 2018 as a Ford pilot program. The installation was easy. The people that came were good. Everyone from VUE was great to work with and respectful. I would hire any of them from a professional standpoint.”

Baxter Howell General Manager, Brad Howell Ford

“During implementation, I got two VUE DMS representatives who were really great at training. I thought learning a DMS would be tough, but they were very helpful.”

Templar Arthur Parts Manager, Mack Grubbs Hyundai

Training Your Dealership Staff

With decades of experience working with dealers, we know installing a new DMS is only the beginning. We also offer continuous online training for new employees or those who need a refresher. While VUE DMS offers an intuitive, easy-to-use interface, our team is always ready to provide additional live training as needed.

Ongoing, Fast Expert Support

We understand that time is money in your business. That’s why we hire team members with experience in customer support to make sure issues are quickly addressed. Our Customer Support team is based in the US, so we operate on your business hours. Answering your questions quickly so you can get back to business is our mission.

"I had a little problem and Dominion was closed so I made a call anyways and within 10 minutes I had a call back to me. I think the customer service side and responsiveness is outstanding."

Seth Wooten Service Manager, Brad Howell Ford

Learn about the software behind this great support

To see how powerful and easy to use VUE DMS is, click on the appropriate link below to schedule a live demo.