The service department is fast-paced like a well-coordinated dance. For many customers, it is also the front door to your dealership. To help you drive higher efficiency, productivity and ultimately customer satisfaction, the cloud-native VUE DMS offers a complete, feature-rich service workflow that is simple and intuitive to use.
VUE DMS helps service advisors and technicians with:
Easily and quickly exchange information between Parts and Service without leaving the workstation.
Communicate with customers directly from their mobile devices and allow for flexible transactions.
Keeping all customer data in one place makes it easy to follow up on future upselling opportunities and build long-term relationships.
VUE DMS is designed to help you streamline operations to maximize productivity, so you can service more vehicles in a day. See how easy it is to efficiently:
Schedule an appointment when a customer calls in. When they arrive, convert it into a repair order and begin service work.
Add operation, labor and part details, and complete authorizations and releases. Virtual inspections help track vehicle damages and highlight focus areas.
Communicate with customers through email and text for faster response time. Messages are archived in the repair order for future reference. Allow for virtual payments, so customers can “skip” the cashier line when claiming their vehicle.
Exchange messages between Parts and Service employees for rapid responses without anyone leaving their workstation. All communications are saved directly in the repair order for transparency and accountability.